Using an Elegoo Neptune 4 Max and have been going through hell trying to get this thing to work.
It seems after all the tweaking I did the problem lies in getting past the PTFE tube that is in the heat sink of the hot end assembly right before the nozzle.
I can hand push it through but for some reason the extruder can't.
Please help. I'll post pictures later when I can.
Have you tried changing that ptfe tube in your hot end?
I found during early on tip shapping I kept getting jams inside that ptfe tube before the nozzle on my N4 plus... but knock on wood, I havnt had that issue since I got tip shapping tunned nicely..
Make sure you flare the inside opening of the PTFE tube... if the filament isn't aligned perfectly to the center hole (with out the flare) it can hit and get caught on the edge. If you use the blade of your cutters and rotate it inside the opening of the tube, you can "ream" out opening so that it acts like funnel.
Here's a video of me doing it a while back: https://www.youtube.com/watch?v=v7xK9qaNcGQ
Bill