@Bill I'm just following along with this thread as I'm experiencing the same issue as described by @brother_beams. Much the same as him, my unit came pre-assembled and in my case 1 of the 4 filament loaders works fine, the other 3 all have issues while loading the filament. Just to re-iterate the issue, what will happen is that the filament will stop loading at different points (depending on which extruder I'm using) but in 3 of 4 cases it never makes it to the primary extruder gear, and in 1 of the 4 it will make it all the way. In the other cases, I can "help it along", though it also looks like it chews up the filament a bit (it becomes rough). I'm speculating that I'll need to take apart and align something with the pre-assembled motors. Do you mind elaborating on this comment: "Also, make sure the bottom drive gear doesn't rotate from the top... like if the screw that secures it is loose."? I took out one of the motors and I can very slightly wiggle the bottom drive gear independently from the top if I move it directly; moving the top gear moves them both together.